Automation that gives Australian small businesses their hours back
Built for tradies, clinics, cafes, restaurants and NDIS providers
We build custom AI agents and workflow automation that take repetitive admin off small teams. We start with one clear problem, agree the scope, and build in testing and human handover.
Ask the agent anything
Try the voice technology behind our phone answering service.
Missed calls
On the tools or with a customer? An AI receptionist can capture the enquiry, check availability and help book the job, with a handover when a person is needed.
Phone · Web · SMS1.2Admin and slow follow-up
The boring admin, done for you. Quotes, follow-ups, invoices and new leads all connected up and running on their own.
n8n · CRM · Email1.3A team unsure about AI
Straightforward sessions for owners and teams. What to automate, what to leave alone, and how to keep it all under control.
Workshops · GovernanceEvery call answered, every word recorded
Calls are transcribed and logged, so you can read exactly what was said.
00:01 Caller Are you open Saturday?
00:03 Agent We are. I can book you in now.
00:05 Caller Morning, if you can.
00:07 Agent ✓ Booked. Confirmation sent by SMS.
Illustrative call flow
Admin that runs itself
Each step reports its status. Nothing happens silently.
Every step logged
Plugs into your existing stack
Connected to the platforms Australian small businesses already use.
And the tools you already run
Built and tested like an audit, not a demo.
Quoting and Invoice Chasing
Quotes go out late, follow-ups get forgotten, and invoices sit unpaid while you are on the tools.
Automations that draft quotes from incoming enquiries, follow them up at set intervals, and chase overdue invoices through Xero, MYOB, Tradify or ServiceM8.
Less manual chasing, with a record of what was sent and when.
Missed and After-Hours Calls
A caller who reaches voicemail can move on to another business. After-hours enquiries are lost before you know they happened.
A Voice AI agent that can answer calls around the clock, qualifies the enquiry, books the job or appointment, and hands over to a human whenever it should.
A way to capture after-hours enquiries for your team to follow up.
Website Enquiries and Bookings
Visitors land on your website at night, have one question, get no answer, and book with whoever replies first.
An AI chatbot trained on your business that answers questions, qualifies leads and takes bookings around the clock, on your website.
Help visitors take the next step while their question is still fresh.
Appointment Reminders and No-Shows
No-shows cost the full appointment value, and manually confirming every booking eats hours of front-desk time each day.
Automated confirmations, reminders and easy rescheduling through HotDoc, Cliniko, Best Practice or the booking platform you already use.
Make it easier for customers to confirm, cancel or reschedule in time.
Lead Follow-Up
New leads get a reply when someone finds the time, often days later.
Instant, personalised first responses and staged follow-up sequences for every enquiry, connected to your inbox, forms and CRM.
Give new enquiries a clear next step and your team a follow-up queue.
Automated Reporting
End-of-month reporting means hours in spreadsheets pulling numbers from systems that do not talk to each other.
Automated reports that compile sales, job and cash-flow numbers from your existing tools and land in your inbox on schedule.
Spend less time assembling spreadsheets and more time using the information.
Map the process
We look at how work actually gets done in your business, then agree exactly what gets automated and what stays with people.
Build and test
We build the system and test it against real edge cases: the odd request, the after-hours call, the double booking.
Go live with a runbook
You get a working system and a plain English guide to run it. You own it. We can stay on to keep an eye on things if you like.
Agree the tests before the build
For an enquiry workflow, the acceptance checklist could include:
- An email-only enquiry reaches the follow-up queue.
- A missing field gives the visitor a useful explanation.
- A connection failure preserves the enquiry and is visible to the team.
- A person can take over when the automation reaches its limit.
These are example checks to tailor to your project, not customer performance claims. The timeline and handover are agreed in your written scope.
Automate
Ideal for businesses ready to eliminate their first manual bottleneck.
Take manual processing and hand-offs off your team's plate.
- Discovery and process mapping workshop (half day)
- One end-to-end workflow automated (e.g. quoting, invoicing, lead follow-up)
- Integration with your existing tools (CRM, email, accounting)
- Staff walkthrough and adoption support
- 30-day post-launch check-in
Transform
For connected processesFor growing businesses ready to automate across multiple functions.
Connect the hand-offs between your tools and measure the difference against a baseline agreed with you.
- Everything in Automate
- Up to three connected workflows automated end-to-end
- AI-assisted reporting and business intelligence setup
- Custom AI tools tailored to your industry and processes
- Team training programme (up to 10 staff)
- 90-day support and optimisation period
- ROI measurement framework and reporting dashboard
Scale
For organisations requiring a full AI transformation strategy.
A competitive, AI-enabled operation built to grow without adding headcount.
- Everything in Transform
- Additional workflows prioritised and scoped in writing
- Custom AI application development and API integrations
- AI governance framework and staff capability uplift programme
- Dedicated consultant for ongoing strategy and implementation
- Support arrangements and response times agreed in your quote
- Quarterly business reviews with executive reporting
Not sure where to start? Book a free 30 minute discovery call and we will identify your highest-value automation opportunity, at no cost and no obligation.
Your quote separates build costs from software subscriptions and usage charges. It confirms what you own, the handover, included support and any ongoing fees before you commit.
Discovery workshop fee guarantee: The initial 30 minute consultation is free. If you proceed to a paid discovery workshop and it does not identify an automation opportunity worth pursuing, we refund the workshop fee in full. No questions asked.
If we can't prove it, we don't publish it.
Twenty minutes. Bring your worst process.
A short call to work out if automation is worth it for your business. If it is not, we will tell you straight.
Book a Free ConsultationBook a free consultation
Missed calls, slow follow-ups or too much admin? In 30 minutes, we will map one problem and discuss whether automation is a sensible next step.
Send your details, then choose a time. No obligation to buy.
What you get from the call
- A clear view of the process that is taking your time.
- An honest assessment of what can be automated and what needs a person.
- A practical next step. If a project makes sense, we scope it and quote in writing.
You do not need to know which tool you need. Start with the problem.
Prefer to contact us directly?
Based in Western Sydney · Serving Australia