Automation that gives Australian small businesses their hours back
Built for tradies, clinics, cafes, restaurants and NDIS providers
We build custom AI agents and workflow automation that typically save small teams 10 to 20 hours a week. RightLink is run by an auditor, so everything gets documented, tested and measured before it goes anywhere near your customers.
Ask the agent anything
The same voice system we build for clients answers this site.
Voice agents
A phone agent that answers every call, checks your real availability, books the job and sends a confirmation by text and email. No more missed calls, no more lost work.
Phone · Web · SMS1.2Workflow automation
The boring admin, done for you. Quotes, follow-ups, invoices and new leads all connected up and running on their own.
n8n · CRM · Email1.3AI training and advice
Straightforward sessions for owners and teams. What to automate, what to leave alone, and how to keep it all under control.
Workshops · GovernanceEvery call answered, every word recorded
Calls are transcribed and logged, so you can read exactly what was said.
00:01 Caller Are you open Saturday?
00:03 Agent We are. I can book you in now.
00:05 Caller Morning, if you can.
00:07 Agent ✓ Booked. Confirmation sent by SMS.
Illustrative call flow
Admin that runs itself
Each step reports its status. Nothing happens silently.
Every step logged
Plugs into your existing stack
Connected to the platforms Australian small businesses already use.
And the tools you already run
Built and tested like an audit, not a demo.
Quoting and Invoice Chasing
Quotes go out late, follow-ups get forgotten, and invoices sit unpaid while you are on the tools. Research puts Australian small business admin at around 10 hours a week, and most of it is exactly this.
Automations that draft quotes from incoming enquiries, follow them up at set intervals, and chase overdue invoices through Xero, MYOB, Tradify or ServiceM8.
Businesses that automate quoting and follow-up typically recover several hours of admin a week and get paid faster.
Missed and After-Hours Calls
Industry studies suggest most callers who reach voicemail hang up without leaving a message and try a competitor instead. After-hours enquiries are lost before you know they happened.
A Voice AI agent that answers every call 24/7, qualifies the enquiry, books the job or appointment, and hands over to a human whenever it should.
Every after-hours enquiry gets answered, capturing bookings you previously never knew you were missing.
Website Enquiries and Bookings
Visitors land on your website at night, have one question, get no answer, and book with whoever replies first. Research consistently shows the fastest responder wins the job.
An AI chatbot trained on your business that answers questions, qualifies leads and takes bookings around the clock, on your website and Google Business Profile.
More after-hours enquiries become bookings once instant answers are available.
Appointment Reminders and No-Shows
No-shows cost the full appointment value, and manually confirming every booking eats hours of front-desk time each day.
Automated confirmations, reminders and easy rescheduling through HotDoc, Cliniko, Best Practice or the booking platform you already use.
Practices using automated reminders typically see 20 to 30 per cent fewer no-shows.
Lead Follow-Up
New leads get a reply when someone finds the time, often days later. Studies suggest most customers simply buy from the business that responds first.
Instant, personalised first responses and staged follow-up sequences for every enquiry, connected to your inbox, forms and CRM.
Every lead gets a same-minute response, and none slip through the cracks.
Automated Reporting
End-of-month reporting means hours in spreadsheets pulling numbers from systems that do not talk to each other.
Automated reports that compile sales, job and cash-flow numbers from your existing tools and land in your inbox on schedule.
Reporting time typically drops from hours to minutes, so you see problems while there is still time to fix them.
Map the process
We look at how work actually gets done in your business, then agree exactly what gets automated and what stays with people.
Build and test
We build the system and test it against real edge cases: the odd request, the after-hours call, the double booking.
Go live with a runbook
You get a working system and a plain English guide to run it. You own it. We can stay on to keep an eye on things if you like.
Automate
Ideal for businesses ready to eliminate their first manual bottleneck.
Save 10 to 20 hours per week in manual processing and hand-offs.
- Discovery and process mapping workshop (half day)
- One end-to-end workflow automated (e.g. quoting, invoicing, lead follow-up)
- Integration with your existing tools (CRM, email, accounting)
- Staff walkthrough and adoption support
- 30-day post-launch check-in
Transform
Most chosenFor growing businesses ready to automate across multiple functions.
Recover significant hours across your team, measured and reported against a baseline we agree with you. Reduce manual handling and admin errors across your core workflows.
- Everything in Automate
- Up to three connected workflows automated end-to-end
- AI-assisted reporting and business intelligence setup
- Custom AI tools tailored to your industry and processes
- Team training programme (up to 10 staff)
- 90-day support and optimisation period
- ROI measurement framework and reporting dashboard
Scale
For organisations requiring a full AI transformation strategy.
A competitive, AI-enabled operation built to grow without adding headcount.
- Everything in Transform
- Unlimited workflow automation across all business units
- Custom AI application development and API integrations
- AI governance framework and staff capability uplift programme
- Dedicated consultant for ongoing strategy and implementation
- Priority support with guaranteed response times
- Quarterly business reviews with executive reporting
Not sure where to start? Book a free 30 minute discovery call and we will identify your highest-value automation opportunity, at no cost and no obligation.
100% Money-Back Guarantee: The initial 30 minute consultation is free. If you proceed to a paid discovery workshop and it does not identify an automation opportunity worth pursuing, we refund the workshop fee in full. No questions asked.
If we can't prove it, we don't publish it.
Twenty minutes. Bring your worst process.
A short call to work out if automation is worth it for your business. If it is not, we will tell you straight.
Book a callReady to transform your business?
Let's discuss how AI can drive growth and efficiency for your organisation.
Send us a message
Book a free strategy call
Get personalised insights and recommendations for your AI implementation in just 30 minutes.
Prefer email? We respond within 4 business hours.