Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last Updated: August 16, 2024

1. Information We Collect

We collect information you provide directly to us and information we gather automatically when you use our website and services.

Personal Information You Provide:

  • Contact Details: Name, email address, phone number, and company name
  • Communication Content: Messages sent through contact forms, emails, or other communications
  • Professional Information: Job title, industry, business requirements, and project details
  • Consultation Data: Information shared during AI assessments and strategy sessions

Information We Collect Automatically:

  • Technical Data: IP address, browser type, device information, operating system
  • Usage Data: Pages visited, time spent on pages, referral sources, click patterns
  • Location Data: General geographic location based on IP address

2. How We Use Your Data

We use your personal information for the following purposes:

  • Service Delivery: Respond to inquiries, provide AI consulting services, and deliver requested information
  • Communication: Send you updates about our services, industry insights, and educational content
  • Website Improvement: Analyze usage patterns to enhance user experience and website functionality
  • Marketing: Send relevant marketing communications (with your consent)
  • Legal Compliance: Meet our legal obligations and protect our legitimate business interests
  • Security: Protect against fraud, abuse, and security threats

3. Data Sharing & Third Parties

We do not sell your personal information. We may share your data with trusted third parties in the following circumstances:

Service Providers:

  • Email Services: To send responses and communications
  • Analytics Providers: To understand website usage and improve our services
  • Hosting Providers: To maintain and operate our website
  • CRM Systems: To manage customer relationships and communications

Legal Requirements:

We may disclose your information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies & Tracking

We use cookies and similar technologies to enhance your experience on our website:

Types of Cookies We Use:

Essential Cookies

Required for website functionality, security, and basic operations.

Analytics Cookies

Help us understand how visitors use our website to improve user experience.

Cookie Management:

You can control cookies through your browser settings. Note that disabling certain cookies may limit website functionality. Most browsers allow you to:

  • View and delete cookies
  • Block third-party cookies
  • Block cookies from specific sites
  • Block all cookies

5. Your Rights & Data Control

You have the following rights regarding your personal data:

Access Rights

Request a copy of the personal data we hold about you.

Correction Rights

Update or correct inaccurate personal information.

Deletion Rights

Request deletion of your personal data (right to be forgotten).

Portability Rights

Receive your data in a portable format for transfer elsewhere.

How to Exercise Your Rights:

To exercise any of these rights, please contact us at privacy@rightlink.io. We will respond to your request within 30 days.

Opt-Out Options:

  • Marketing Communications: Unsubscribe links in emails or contact us directly
  • Analytics: Use browser settings to opt-out of tracking
  • Cookies: Configure your browser to block or delete cookies

6. Data Retention Policies

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Contact Information:

  • Active inquiries: Until resolved + 2 years
  • Marketing contacts: Until consent withdrawn
  • Service clients: 3 years after service completion

Technical Data:

  • Website analytics: 26 months
  • Server logs: 12 months
  • Cookie data: As per cookie settings

Data may be retained longer if required by law or for legal proceedings. We regularly review and delete data that is no longer needed.

7. GDPR & CCPA Compliance

GDPR Compliance (EU Residents):

If you are a resident of the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

  • Lawful Basis: We process your data based on legitimate interest, consent, or contractual necessity
  • Data Transfers: Any data transferred outside the EU is protected by appropriate safeguards
  • Complaint Rights: You can lodge complaints with your local data protection authority

CCPA Compliance (California Residents):

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request information about data collection and use
  • Right to Delete: Request deletion of personal information
  • Right to Opt-Out: Opt-out of the sale of personal information (we do not sell data)
  • Non-Discrimination: We will not discriminate against you for exercising your rights

8. Contact Information

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us:

Privacy Officer

privacy@rightlink.io

Response Time

We aim to respond within 2 business days

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Modified" date. We encourage you to review this policy periodically to stay informed about how we protect your information.